Legal

iRemember Privacy Policy

Effective Date: 1st May 2026

Company: iRemember

Contact: hello@iremember.app

1. Purpose of This Policy

This Privacy Policy explains how iRemember collects, stores, uses, and protects your personal information when you use our website, mobile app, and related services.

We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What We Do

iRemember is an app that helps people record and publish their personal life stories.

Users can record voice interviews, upload photos and documents, and collaborate with writers. Our AI technology assists in transcribing and generating story drafts.

3. Information We Collect

We collect personal, technical, and content information to provide and improve our services.

3.1 Personal Information

When you create an account or use the App, we may collect:

  • Name, date of birth, and contact details (email, phone number)
  • Profile information (photo, biography, language preferences)
  • Payment and billing information (if applicable)
  • Account credentials and activity logs

3.2 Story and Content Data

When you create or contribute to a life story, we collect:

  • Audio recordings, transcripts, and written text
  • Photos, videos, or documents you upload
  • Comments, notes, and edits by you or collaborators

3.3 Technical Information

We automatically collect:

  • Device details (model, operating system, browser)
  • IP address and location (approximate)
  • Usage data (pages visited, features used, time spent)

3.4 Sensitive Information

You may choose to include sensitive personal details (e.g., health, beliefs, relationships) within your story.

This information is collected only if you voluntarily provide it and is handled with extra care and confidentiality.

4. How We Use Your Information

We use your information to:

  • Operate and provide access to the App and its services
  • Transcribe, generate, and edit life story content using AI tools
  • Manage user accounts, payments, and collaborations
  • Communicate with you (e.g., updates, support, project notifications)
  • Improve our products, security, and user experience
  • Comply with Australian law and respond to legal requests

We will not sell or rent your information to third parties.

5. How AI and Automation Are Used

iRemember uses AI and machine learning tools to:

  • Transcribe speech to text
  • Generate written story drafts from your recorded content
  • Suggest edits, themes, or titles

AI processing is performed securely within our approved service providers' infrastructure.

You remain responsible for reviewing and approving all AI-generated content before publication.

6. Sharing Your Information

We may share information with:

  • Writers or Collaborators you authorise to access your project
  • Service Providers who assist us with hosting, AI processing, analytics, payments, or communications
  • Legal Authorities, if required by law or court order

All third parties are contractually bound to handle your data securely and in compliance with privacy laws.

7. Data Storage and Security

Your information is stored on secure, encrypted servers located in Australia or other approved jurisdictions with comparable data protection standards.

We use industry-standard security measures, including:

  • SSL/TLS encryption for data transmission
  • Encrypted cloud storage
  • Role-based access control
  • Regular audits and system monitoring

If a data breach occurs, we will notify affected users and the Office of the Australian Information Commissioner (OAIC) as required by law.

8. Retention and Deletion

We retain your data only for as long as necessary to provide the service or as required by law.

You can request deletion of your account or content at any time by contacting us at support@mystory.com.au .

Upon deletion, we will permanently remove your personal and story data from active systems within a reasonable timeframe.

9. Access and Correction

You may request access to or correction of your personal information at any time by contacting us.

We will respond to all requests within a reasonable period, as required under the Privacy Act.

10. International Transfers

Some of our service providers (e.g., AI or cloud infrastructure) may process data overseas.

Where this occurs, we ensure all providers comply with Australian privacy requirements and maintain equivalent safeguards.

11. Children's Privacy

iRemember is primarily designed for adults.

If you are under 18, you must have a parent, guardian, or authorised representative's consent to use the App.

We do not knowingly collect personal information from minors without consent.

12. Cookies and Analytics

We use cookies and analytics tools to improve site performance and user experience.

You can control or disable cookies through your browser settings, although this may affect functionality.

13. Marketing Communications

With your consent, we may send occasional newsletters or product updates.

You can opt out of marketing emails at any time by clicking "unsubscribe" or contacting us directly.

14. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access your personal information
  • Request correction or deletion
  • Withdraw consent for specific uses
  • Make a privacy complaint

15. Complaints

If you believe your privacy has been breached, please contact us at hello@iremember.app .

We will investigate and respond promptly.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au .

16. Changes to This Policy

We may update this Privacy Policy periodically.

Updated versions will be posted in the App and on our website.

Continued use of iRemember after an update means you accept the revised policy.

17. Contact Us

If you have any questions, requests, or concerns about your privacy or data, please contact:

iRemember Support Team

hello@iremember.app